What are the check-in and check-out times?
Our check-in is at 4:00 PM and our check-out is at 11:00 AM.
Do you offer early check-in or late check-out? Is there a fee?
Yes, we offer early check-in and late check-out based on availability. Our early check-in is subject to a fee depending on arrival time, and we can arrange a late check-out for a $50 fee.
What is the hotel’s cancellation policy?
Most of our reservations must be canceled at least 48 hours prior to arrival to avoid a penalty fee of one night’s room rate plus tax. Please note that our cancellation policies may vary for group rates, special promotions, or specific city events.
Is the front desk staffed 24 hours a day?
Yes, we feature a fully staffed 24-hour front desk to assist you at any time.
What is the minimum age to check in?
You must be at least 18 years old to check in at The Bristol Hotel.
How Can I Authorize My Credit Card for Purchases at the Hotel?
You can authorize your credit card by completing our official Credit Card Authorization Form prior to arrival. Please download and submit our form here.
Is parking available at the hotel?
Yes, we provide complimentary self-parking options for all of our guests. Your options include open street parking directly in front of our property, an adjacent public lot, and our dedicated guest parking lot located 150 yards from our front doors.
Is parking free, or is there a fee?
Parking is completely free for all of our guests staying at The Bristol Hotel. You can take advantage of the free public parking lot in front of our property, open street parking, or our dedicated guest lot located just 150 yards away.
Do you offer valet parking?
No, we do not offer valet parking. You can easily utilize our complimentary self-parking options.
Do you have EV charging stations?
No, we do not have EV charging stations on-site. However, you can find public charging stations nearby at Bristol City Hall and at The Pinnacle shopping center near the Hard Rock Hotel & Casino.
Is airport transportation or shuttle service available?
No, we do not offer a dedicated airport shuttle service. If you are traveling from Tri-Cities Regional Airport (TRI), located 15 miles or a 30-minute drive away, you can easily utilize rideshare services like Uber and Lyft, local taxis, or airport car rental agencies.
Do you have a pool? Is it heated/indoor/outdoor?
No, we do not have an on-site swimming pool. However, we provide our guests with complimentary access to the local YMCA, located 0.5 miles away (a 3-minute drive), which features a full indoor pool.
Is there a fitness center or gym on-site?
Yes, we offer a compact fitness center located on our second floor. In addition to our on-site gym, we provide our guests with complimentary access to the local YMCA 0.5 miles away, which features an expanded fitness center and an indoor pool during the following hours:
- Monday–Friday: 4:45 AM – 9:00 PM
- Saturday: 8:00 AM – 6:00 PM
- Sunday: 1:00 PM – 6:00 PM
Do you allow pets? What is your pet policy?
Yes, we are a pet-friendly property that gladly welcomes dogs. We house our four-legged guests on our designated second and third floors, and we also permit them in our lobby areas, though pets are not allowed inside our restaurants.
Are there pet amenities or designated pet areas?
Yes, we provide dedicated amenities for your pets during their stay with us. We also feature a convenient, designated pet relief area located right outside our property on the grass island directly in front of the hotel.
Is Bristol Hotel pet-friendly, and what fees apply?
Yes, we are a pet-friendly hotel and charge a non-refundable fee of $75 per stay rather than a nightly rate. This fee applies to all standard room bookings housing approved dogs or cats.
Are there size or breed restrictions for pets?
No, we do not have any size or breed restrictions for pets at our property. We welcome all well-behaved four-legged friends to join you during your stay on our designated pet floors.
What safety measures or security features does the hotel have?
We feature secured lobby doors that automatically lock at midnight and can only be accessed using a guest room key card. In addition, you must use your guest room key card on our elevators to access any of the guest floors.
Do you have a smoking policy?
All of our indoor guest rooms and common areas are strictly non-smoking. However, we provide designated outdoor smoking sections for you to use on our rooftop terrace as well as directly in front of the hotel building.
Are there any additional resort or facility fees?
No, we do not charge any additional resort or facility fees at The Bristol Hotel. Your final bill will only reflect your nightly room rate, standard state taxes, and any intentional incidental charges you incur.
Do you offer luggage storage?
Yes, we provide complimentary luggage storage at our front desk. If your room is not ready upon arrival, or if you need us to hold your bags after checking out, our team will safely store them for the day.
Is there a concierge or guest services desk?
No, we do not have a dedicated concierge desk on the property. However, our 24-hour front desk team is always available to assist you with local recommendations, directions, and any guest service questions you may have.
Do you offer laundry or dry cleaning services?
Yes, professional laundry and dry cleaning services are available for an additional fee. You can bring your items to our front desk, and we will coordinate servicing through our local partner, Craig’s Cleaners.
Can I ship packages to the hotel?
Yes, you can have packages shipped directly to us ahead of or during your stay. Please address all shipments to your name as it appears on your reservation at our address: 115 Country Music Way, Bristol, VA 24201.